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Kennedy Galleries

Shipping Policy

DELIVERY OPTIONS:

  1. Unlimited White Glove / Curbside Delivery - $175*
    • Truck delivery for single or multiple items within the Greater Toronto Area.
    • Includes assembly, setup in your chosen room, and packaging removal.
    • Does not involve furniture removal, hanging wall art or mirrors, etc.
  2. Truck Pickups - $175
    • For merchandise being picked up from the specified address within the GTA. 
  1. Free Warehouse pickups
    • For any items you pick up from our location. Proper loading & securing of load is solely the responsibility of the customer.
*Additional fees may apply to commercial, large or complex orders. Fees outside of GTA will be quoted individually.

 

SHIPPING RETURN POLICY:

  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping fees.

 

TIPS FOR ORDERING & DELIVERY:

  • Measure entryways before ordering; no refunds for items that don't fit.
  • Delivery Measuring Service available for $90 in GTA.
  • Prepare for delivery by securing rugs, removing delicate items, and clearing pathways.
  • Elevator booking required for building deliveries.
  • Ensure clear pathways during winter for safe delivery.

INSPECTING MERCHANDISE:

  • Our team thoroughly inspects your shipment before delivery.
  • Customers must inspect and sign for merchandise upon delivery.
  • In rare event of damage, Note any damages/defects on the Bill of Lading during delivery.
  • Immediate notification of issues required for claim resolution.

SHIPPING TIMELINE:

  • Scheduling of delivery for in-stock items will occur within 2 business days.
  • Pickup of ready-to-ship items may take place within 1 business day.

*GREATER TORONTO AREA: Includes Toronto, Richmond Hill, Thornhill, Mississauga, Scarborough, Markham, Unionville, Vaughan, Pickering, Ajax, Oakville, Milton, Brampton, and Kleinberg.